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Help Center

Help Center & Customer Care

How can we help you?

Information to help you navigate Solarstore.co.ke, our stores and our website.

How can we & help you

Information to help you navigate Solarstore.co.ke, our stores and our website.

What can we help you with?

You can track your order status on our platform. Our order tracking tool will show your order delivery status as well as indicate where it is currently in our delivery chain. You also get notifications once your order is ready for pickup

You will receive an email with detailed instructions when your order is ready for collection from your chosen Pickup Point. Your QR code will also be available in the tracking information for your order.

We’ll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email. You can also track your delivery at any time by selecting the Order from your Order History on your Solarstore.co.ke Account profile here. This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.

Decided on a different model or product? Bringing back a faulty product? No worries. Whatever the reason, we aim to make returns and exchanges simple and convenient. Click below to learn more about our returns policies.

Get in touch for any clarifications regarding order payments, this can include, our supported payments methods, bank details, bulk order payments, RTGS Transfers and cheque payments.

What can we help you with?

You can track your order status on our platform. Our order tracking tool will show your order delivery status as well as indicate where it is currently in our delivery chain. You also get notifications once your order is ready for pickup

You will receive an email with detailed instructions when your order is ready for collection from your chosen Pickup Point. Your QR code will also be available in the tracking information for your order.

We’ll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email. You can also track your delivery at any time by selecting the Order from your Order History on your Solarstore.co.ke Account profile here. This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.

Decided on a different model or product? Bringing back a faulty product? No worries. Whatever the reason, we aim to make returns and exchanges simple and convenient. Click below to learn more about our returns policies.

Get in touch for any clarifications regarding order payments, this can include, our supported payments methods, bank details, bulk order payments, RTGS Transfers and cheque payments.

cancel

Order Cancellations

Reach out to us to cancel misplaced orders or add an omitted item to your order. To serve you more promptly, we advise you contact us within 2 hours after placement for any order cancellations.

tracking

Place & Track Order

You can track your order status on our platform. Our order tracking tool will show your order delivery status as well as indicate where it is currently in our delivery chain. You also get notifications once your order is ready for pickup

debit-card (1)

Payments & Related Issues

Get in touch for any clarifications regarding order payments, this can include, our supported payments methods, bank details, bulk order payments, RTGS Transfers and cheque payments.

return

Returns & refunds

Decided on a different model or product? Bringing back a faulty product? No worries. Whatever the reason, we aim to make returns and exchanges simple and convenient. Click below to learn more about our returns policies.

cancel

Order Cancellations

Reach out to us to cancel misplaced orders or add an omitted item to your order. To serve you more promptly, we advise you contact us within 2 hours after placement for any order cancellations.

tracking

Place & Track Order

You can track your order status on our platform. Our order tracking tool will show your order delivery status as well as indicate where it is currently in our delivery chain. You also get notifications once your order is ready for pickup

debit-card (1)

Payments & Related Issues

Get in touch for any clarifications regarding order payments, this can include, our supported payments methods, bank details, bulk order payments, RTGS Transfers and cheque payments.

return

Returns & refunds

Decided on a different model or product? Bringing back a faulty product? No worries. Whatever the reason, we aim to make returns and exchanges simple and convenient. Click below to learn more about our returns policies.

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