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Frequently Asked Questions

Frequently Asked Questions

frequesntly-asked-questions
solar flood lights for sale at fair prices in nairobi kenya

What can we help you with?

Solarstore.co.ke delivers products to customers all over Kenya. We do our best to make sure your orders are promptly delivered in one piece, therefore we have varying delivery timelines for different cities. Nairobi (Within 24 Hours), Nakuru (Within 48 Hours), Eldoret (Within 3 Days) & other area 4-7 days

Solarstore.co.ke is a true online marketplace that empowers Kenyan vendors across the country. This means that not all listed products on our site are sold or delivered by solarstore.co.ke. In addition, Solarstore.co.ke vendors, suppliers and sellers are found in every part of Kenya. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

We are committed to offering our customers only 100% genuine and authentic products. Our business is built on trust and integrity, and we make sure all products listed  are not counterfeit or substandard. We also take all precautions to ensure that any partner/vendor/seller found to be selling non-genuine products is immediately delisted

Prices on solarstore.co.ke are non-negotiable. We have hundreds of sellers who offer you the best prices and deals. For the best offers, discounts and promotions check our offers page and also follow us on social media.

We encourage payments to be done online on checkout. We support a wide range of payment methods, including the popular ones such as:- MPESA, VISA, Mastercard, Paypal, Pesalink, Bank Transfers. We only accept cash if you pickup your orders at our offices.

Registration

You can register by clicking on the “Register” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on Solarstore.co.ke

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

Product / Price / Promotion

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

We ensure that all our products are carefully handled and we maintain them in their correct packaging.

The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

No, currently this service is not available.

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

Payment

You can pay for your order using the following modes of payment:

  • UPI
  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Meal Cards
  • Pay Later
  • Cash on Delivery

You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.

Payment method cannot be changed once the order is placed.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Refund against orders delivered with Cash on delivery will credited in your JioMart wallet which can be utilized for future orders.

Delivery

You can check the serviceability of your area while selecting your pin code when you place your order.

You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

Currently, we do not charge any delivery fee for the orders you place on JioMart.

Login / Account Related

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again.

If you deactivate your account:


If you permanently delete your account:

If you deactivate your account:

Coming back is easy. Simply write an email to [email protected] with the subject line “Account Reactivation”.
Also, in the email, mention the mobile number associated with the account you would like to reactivate.
Our team will reach out to you to confirm the reactivation request and the account will be reactivated within 15 working days.
Your account information will be fully restored after reactivation.

You can permanently delete your account by writing an email to [email protected] with the subject line “Account deletion”. Also, in the email, mention


Our team will reach out to you to confirm the deletion request and the account will be deleted within 15 working days.
Note: For a better experience, we recommend you NOT to delete your account if you have


However, if you delete your account if you have JM wallet/Gift Card balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.

If you permanently delete your account:


Note: For a better experience, we recommend you NOT to delete your account if you have


JioMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.

Have an issue with your order?

Call us on: (+254) 768 016 141
8:00 AM to 5:00 PM, 365 days

Log a complaint: [email protected]

What can we help you with?

Solarstore.co.ke delivers products to customers all over Kenya. We do our best to make sure your orders are promptly delivered in one piece, therefore we have varying delivery timelines for different cities. Nairobi (Within 24 Hours), Nakuru (Within 48 Hours), Eldoret (Within 3 Days) & other area 4-7 days

Solarstore.co.ke is a true online marketplace that empowers Kenyan vendors across the country. This means that not all listed products on our site are sold or delivered by solarstore.co.ke. In addition, Solarstore.co.ke vendors, suppliers and sellers are found in every part of Kenya. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

We are committed to offering our customers only 100% genuine and authentic products. Our business is built on trust and integrity, and we make sure all products listed  are not counterfeit or substandard. We also take all precautions to ensure that any partner/vendor/seller found to be selling non-genuine products is immediately delisted

Prices on solarstore.co.ke are non-negotiable. We have hundreds of sellers who offer you the best prices and deals. For the best offers, discounts and promotions check our offers page and also follow us on social media.

We encourage payments to be done online on checkout. We support a wide range of payment methods, including the popular ones such as:- MPESA, VISA, Mastercard, Paypal, Pesalink, Bank Transfers. We only accept cash if you pickup your orders at our offices.

Registration

You can register by clicking on the “Register” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on Solarstore.co.ke

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

Product / Price / Promotion

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

We ensure that all our products are carefully handled and we maintain them in their correct packaging.

The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

No, currently this service is not available.

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

Payment

You can pay for your order using the following modes of payment:

  • UPI
  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Meal Cards
  • Pay Later
  • Cash on Delivery

You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.

Payment method cannot be changed once the order is placed.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Refund against orders delivered with Cash on delivery will credited in your JioMart wallet which can be utilized for future orders.

Delivery

You can check the serviceability of your area while selecting your pin code when you place your order.

You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

Currently, we do not charge any delivery fee for the orders you place on JioMart.

Login / Account Related

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again.

If you deactivate your account:


If you permanently delete your account:

If you deactivate your account:

Coming back is easy. Simply write an email to [email protected] with the subject line “Account Reactivation”.
Also, in the email, mention the mobile number associated with the account you would like to reactivate.
Our team will reach out to you to confirm the reactivation request and the account will be reactivated within 15 working days.
Your account information will be fully restored after reactivation.

You can permanently delete your account by writing an email to [email protected] with the subject line “Account deletion”. Also, in the email, mention


Our team will reach out to you to confirm the deletion request and the account will be deleted within 15 working days.
Note: For a better experience, we recommend you NOT to delete your account if you have


However, if you delete your account if you have JM wallet/Gift Card balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.

If you permanently delete your account:


Note: For a better experience, we recommend you NOT to delete your account if you have


JioMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.

Have an issue with your order?

Call us on: (+254) 768 016 141
8:00 AM to 5:00 PM, 365 days

Log a complaint: [email protected]

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